Privacy Policy - ZAMFlow
ZAMFlow is committed to protecting your privacy. This Privacy Policy explains
how we collect, use, store, and protect information when you use the ZAMFlow
WhatsApp CRM & Business Automation Platform.
1. Information We Collect
We may collect personal information such as your name, email address, phone number,
and login information. We may also collect business information such as business
name, business contact details, GSTIN or other business identification information,
where provided.
Depending on your use of the platform, we may also process customer contact
information, WhatsApp communication data, message information, usage data,
device/browser information, IP address, and payment or transaction information.
2. How We Use Information
We use information to provide and operate ZAMFlow services, manage accounts,
provide WhatsApp Business API and CRM functionality, process payments, provide
customer support, send important service notifications, maintain security,
prevent misuse, troubleshoot technical issues, and improve our platform.
3. Data Security
We take reasonable technical and organizational measures to protect information
against unauthorized access, loss, misuse, alteration, or disclosure. Depending
on the service and information involved, appropriate security measures may include
encryption, access controls, authentication, secure infrastructure, and monitoring.
4. Data Sharing
ZAMFlow does not sell personal information to third parties.
We may share or process information with service providers and third parties
where necessary to operate the platform, including WhatsApp/Meta for WhatsApp
Business functionality, payment service providers, hosting and infrastructure
providers, analytics or security providers, and other technology providers.
We may also disclose information where required by applicable law, regulation,
legal process, court order, or government authority.
5. Data Retention
We retain account and business information for as long as reasonably necessary
to provide our services, maintain business records, comply with legal obligations,
resolve disputes, and enforce our agreements.
When an account is deleted, we may delete or anonymize information within a
reasonable period, subject to legal, regulatory, security, backup, and legitimate
business requirements. Certain financial and tax records may be retained for the
period required under applicable Indian laws.
6. Your Rights and Choices
Subject to applicable law, you may request access to, correction of, or deletion
of your personal information. You may also request information about how your
data is processed or opt out of certain marketing communications.
You may contact us using the details below to submit a privacy-related request.
We may need to verify your identity before processing certain requests.
7. Cookies
ZAMFlow may use essential cookies and similar technologies to support login,
authentication, sessions, security, and core platform functionality. We may also
use analytics or similar technologies to understand platform usage and improve
our services, subject to applicable consent requirements.
8. Third-Party Services
ZAMFlow may integrate with third-party services, including WhatsApp/Meta,
payment providers, hosting providers, analytics services, and other business
software. Your use of those third-party services may also be subject to their
respective privacy policies and terms.
9. Children's Privacy
ZAMFlow is intended for businesses and users who are legally permitted to use
business software. We do not knowingly collect personal information from
children in violation of applicable law.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our
services, technology, legal requirements, or business practices. Updated versions
will be published on this page with the revised effective or updated date.
11. Contact
For privacy-related questions or requests, contact us at:
Email: info@zamflow.com
Phone: +91 89771 74365
ZAMFlow
Hyderabad, Telangana, India
Last Updated: October 2026